Our Technical Helpdesk based at our head office in Edinburgh forms an integral part of our business and provides unlimited support for all of your users from 9am - 5pm, Monday to Friday. Although this facility is included as part of our "Flat Rate" Service, it can also be provided as a standalone product.
As standard, the Technical Helpdesk and Helpdesk Plus covers your server and workstation operating systems with most mainstream user applications also being included. All problems are rectified within predefined timescales and by the most appropriate response mechanism, for example, telephone or remote access. Business application support calls, which are optional, are resolved in the same manner and where appropriate, passed on to the specialist service provider.
All CANS helpdesk staff are qualified technical people and not just message takers which means we achieve very high first time fix rates over the telephone. We target that 100% of all calls logged fulfil the service levels. On a quarterly basis a dedicated account manager will review the calls and service level statistics with all of our clients.
For more information please contact us on 0131 541 0020, send us an email email@example.com or complete our request via our on-line request form here.
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